Effective Date: 18/07/2025
Website: www.carershub.uk
Company Name: Carers Hub UK
1. Introduction
Carers Hub UK is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Full name, email address, phone number, address, and other contact details submitted via forms.
- Professional Information: Job title, employer details, qualifications, training history.
- Usage Data: IP address, browser type, device information, pages visited, and usage logs.
- DBS or Compliance Data: If you apply for a DBS check through us, relevant identity and employment history may be collected for that process.
3. How We Use Your Information
We use the information you provide to:
- Deliver our training and compliance services
- Process DBS applications and background checks
- Improve our website experience and services
- Communicate with you about updates, services, or support
- Respond to enquiries and manage customer relationships
- Maintain legal and regulatory compliance
4. Legal Basis for Processing
We process your personal data based on:
- Your consent (e.g., when submitting contact forms)
- Our contractual obligations (e.g., delivering training or support services)
- Legal requirements (e.g., processing DBS applications)
- Legitimate interests (e.g., improving user experience)
5. Data Sharing and Disclosure
Your data may be shared with:
- Third-party service providers (e.g., training platforms, DBS processors)
- Legal or regulatory authorities (if required by law)
- Our professional advisors (e.g., legal or compliance consultants)
We do not sell, trade, or rent your personal data to third parties.
6. Data Security
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes encrypted communication and secure servers.
7. Cookies and Tracking
Our website uses cookies to enhance functionality and analyze traffic. You can manage or disable cookies via your browser settings. For full details, please see our Cookie Policy (available upon request).
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., training records or compliance logs).
9. Your Data Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Object to certain processing activities
- Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details below.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this policy from time to time. All changes will be posted on this page with the updated effective date.
12. Contact Us
For questions or concerns about this Privacy Policy, please contact:
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